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Discord support tickets that go to the first staff member who types

Members press a button and get a private channel with your team. Whoever on the team starts typing first takes the ticket, and Spacey says so in the channel. Free, with up to 10 panels.

Free
Add Spacey to Discord

Free to add, in English and German. Discord opens and you choose the server.

A Discord support panel with a Create Ticket button, next to a private ticket channel.

Example server. Spacey's messages are real bot texts.

One command to set up, up to 10 panels per server

Run /ticket and Spacey walks you through it. Create a panel, pick staff roles and categories, write the texts, then send the panel into a channel.

A server can have up to 10 panels, for example one for support and one for reports. Each panel takes up to 15 staff roles. Want several panels behind one message? A ticket selection message lists them in a select menu. Tickets are free.

panels per server
10
staff roles per panel
15
tickets are free
€0

Rated 5.0 out of 5 on average, from 28 reviews on top.gg (14 Nov 2026)

Great fun in our community. Well maintained.

jeracojack on top.gg, over 3 years ago

Word for word from top.gg, ages as shown on 14 Nov 2026.

Read all reviews on top.gg

For members: one button, one private channel

  • Pressing Create Ticket opens a new text channel. Only the member and your staff roles can see it.
  • Spacey greets the member there and pins the greeting.
  • Someone who already has an open ticket in that panel gets pinged in it instead of opening a second one.
  • Members get a DM when their ticket is opened, archived or deleted. It shows the panel, the ticket name, who opened it and when.
Example server. Spacey's messages are real bot texts.

For your team: whoever types first takes the ticket

The first staff member who starts typing in a ticket gets assigned. From then on, other staff members can read along but no longer write. Spacey posts who's on it.

  • Staff Options inside the ticket add or remove users, and assign more staff members or remove them.
  • Archive closes a ticket. Only staff can see archived tickets, and you can unarchive them later.
  • Delete removes the ticket channel. By default, Spacey asks for confirmation before it archives or deletes a ticket.
  • A log channel per panel is optional. From there you can manage every ticket of that panel.
  • Staff get pinged when a ticket opens, and members can archive or delete their own tickets. You can switch off both in the panel's settings.
Example server. Spacey's messages are real bot texts.

A full category spills over into the next one

  • When the category for open tickets reaches 50 channels, Spacey moves on to the next overflow category. You can add up to 10.
  • If the whole server hits 500 channels, members see a message asking them to reach the team another way.
  • Name tickets with your own mask, for example Ticket-{count} or {panel_name}-{user_name}. Archived tickets get their own mask, Archived-{count} by default.
  • Discord limits how often a channel can be renamed. Spacey bundles renames to one every 5 minutes and tells the member when the new name appears.
  • Two fast clicks on a ticket button count as one.
  • If someone deletes a ticket channel by hand, Spacey closes the ticket properly and logs it.
Example server.

Write the panel and ticket messages yourself

Freemore with Premium

Both messages use Spacey's message builder. You set the text and an embed with author, title, description, images, fields and color. One embed per message is free, and Premium servers get up to 10. With Premium you can also rename the Create Ticket button.

embed per message, free
1
embeds per message on Premium servers
10